Your purchase of products from the web site is governed by these terms and conditions.

By accessing the site, you agree to be bound by these terms and conditions.

Please note: We are currently only able to offer delivery within the UK.

 

 Contact details

 This site is owned and provided by Victoria Berry trading as The Little Glass Kiln. Registered address: 6 Warren Park Close, Hove Edge, Brighouse, West Yorkshire,

 HD6 2RU ( admin address only, no callers).

Email address - enquiries @ thelittleglasskiln.co.uk

 

The Glass.

All the photographs used on this site are of my own products and are intended to illustrate the item accurately, however, the colours of actual products may differ slightly from on-screen colours as monitor and printer settings vary from computer to computer.

 Every fused glass piece  is individually created by hand, and due to the nature of art glass and the fusing process, may contain small bubbles or 'bumps'.  These are not deemed to be a fault, and contribute to the uniqueness of each item.

 Where multiple 'copies' of an item are available (eg. 'Bubble' collection ), they will be similar to the photo, but may vary in small details from the pictures shown as each item will be  unique and individually created , and in this case, the image should be used as a representation of the style only.

All the fused glass on this website created by me from my own designs. All these designs are © Victoria Berry t/a The Little Glass Kiln.

 

Orders

By placing an order with me through the shopping cart on this website, you agree to buy the goods at the prices indicated including any delivery charges that apply to your purchase.

No contract of sale exists between The Little Glass Kiln and the customer until payment has been received and funds fully cleared. If any of the products you have ordered are unavailable, or should events occur beyond my reasonable control, I reserve the right to cancel your order. In such circumstances I shall let you know as soon as possible.

 I accept payment through PayPal's secure payment website. A Paypal account is not required to use their service, all major credit/debit card are accepted though Paypal.

 

Delivery

Small parcels: £2.49. eg.Coasters (max.4), Pendants (max 7).

Medium parcels: £4.25. eg. Clocks(max.2).

Large parcels: £8.50. eg. multiple items.

 I use Royal Mail for the majority of our deliveries, as I find this the most reliable and cost effective option for the majority of customers. Delivery is available to UK addresses only. We cannot accept orders from outside the UK.

Goods will normally be despatched within 7 working days. At busy times, I will attempt to advise a revised delivery time on the home page of the website. If you need an item within a specific space of time, please email to confirm that this is possible to avoid disappointment.

I am a small craft business so occasionally some of my stock items may be out of stock or in short supply; in this case I will notify you straight away with an estimate of despatch date.

VAT is not charged on any of the products sold on this site.

 

Returns

If you are not completely happy with an item purchased from this site you may return it in perfect condition within 7 days of receipt. You should first contact me in writing (email) to let me know that you wish to return the item, and ensure that you include the order number and your name with the returned item. Provided that it has been returned within 7 days and in a satisfactory and re-saleable condition you will then be entitled to a complete refund of the purchase price (please note exceptions to this below). The refund will be made to the account initially used to purchase the item.  Postal charges incurred in connection with the sale or return of the item are not refunded under any circumstances. Until your item reaches me, it remains your responsibility, therefore I would advise the use of a trackable service (eg recorded Delivery).

EXCEPTIONS- Please note, personalised or specially comissioned items (including, but not limited to, fused glass photo products) are excluded from the 14 days returns policy. Due to the nature of these items, refunds cannot be made unless the incorrect item has been received. If you have received the incorrect item, please contact me in the first instance to reslove the issue.

Your statuatory rights are unaffected.

 

Privacy Policy

Your privacy is respected at all times. No marketing literature or emails will be sent without your permission. If you have requested to join the mailing list, you give permission for newsletters etc to be sent to you. You can opt out of this at any time - just send us an email requesting to be removed from the list.

Information collected is kept to the minimum required to allow your purchase to be completed smoothly and may include your name, address, telephone number, email address,and order details. Data in relation to credit card payments is collected by Paypal on their secure site and cannot be accessed by The Little Glass Kiln. Paypal have their own privacy policy available to view on their website. Data will only be made available to third parties in connection with the completion of your order (name and address for courier service for example)

Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to protect this data from unauthorised access.

Cookies hold information which allow a website to recognise your account and this website takes advantage of this facility to enhance your visit to us. You do, however, have the ability to prevent your computer from accepting cookies.

 

WEEE recycling -  take back service

For customer buying one of my fused glass/ bottle clocks, I can recycle your old one - see below.

Many elelctrical items can be recycled or repaired, saving natural resources and the environment. If you do not recycle, electrical equipment can end up in landfill where hazardous substances will leak out and cause contamination - harming wildlife and human health.

Customers replacing one of my old clocks with a new one can return their old clock to me within 28 days of purchase. You are responsible for all postage and packing costs incurred when sending your item back to me to be recycled. Alternatively, your old clock can be safely recycled for free at your local recycling centre (phone your local council or visit www.recyclenow.com).

To remind you that your electrical item should be recycled, it is marked with a croseed out wheelie bin sticker. Please do not throw these items in you bin.

 

Other

Whilst I take great care to ensure that all my items are of the highest quality, please be aware that they are made from glass, and may have sharp edges, particularly drilled pieces. Due to the nature of the products, they are not suitable for children.

I reserve the right to change, modify, substitute or remove without notice any information on this site as necessary.

My website design, text, graphics and images are owned by Victoria Berry t/aThe Little Glass Kiln and the rights in the designs and content are protected by copyright and other intellectual property rights.

You may not reproduce, modify, distribute, copy or display any part of this site without my prior written permission.

All copyright remains with Victoria Berry t/a The Little Glass Kiln.

The sale or re-sale of any item of fused glass work does NOT include any intellectual property rights relating to it.

The reproduction of purchased artwork, including photographs is not permitted.  

I can accept no responsibility for any information, practices or products of other parties linked to this web site. 

All trademarks, company names, logos or product names featured on the website are the property of their owners. All bottle clocks are made from recycled bottles collected locally. I am not affiliated with any of the manufacturers of the drinks or labels.